Struggling with how to maintain your SAP implementation now that you've gone live and the project team has disbanded? TPC offers a number of support options, both informal and formal. Our new Resource-as-a-Service (RaaS) offering allows customers to have a blanket support agreement in place for the sole purpose of helping your IT Help Desk and/or SAP Competency Center if and when they might be stuck. This could be as simple as talking them through a process or configuration step with an experienced TPC consultant on the phone or as direct as having an expect log onto your system remotely to find and fix the problem you may have uncovered.
Don't have the personnel to manage and maintain your SAP system yourself? Maybe you've lost a key resource that you've not been able to replace or maybe your strategy is to "outsource" maintenance and devote your IT resources toward more significant innovation. TPC's Application Management Service (AMS) can help you do just that. It can be as simple as an extension of your IT help-desk or SAP Competency Center. We assign application and technical resources to maintenance and enhancement tasks full time for the life of the service agreement.
Our Support Services include:
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Application Management (AMS) Post Go-Live Support |
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Production Support |
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Landscape Maintenance |
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RaaS On-Call Support |
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Performance Tuning |
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End-User Training |
